Playback issues on mobile device

If you are having buffering issues during playback using NBCUView on your mobile device, please try the following troubleshooting steps.

Change Video Quality

During video playback:

1. Tap on the Video Quality option on the bottom left of the video player.
2. Select a Video Quality that has the best results.

Submitting Logs

If changing the video quality does not work, please submit a Log to Support so that they can revaluate your streaming performance issue. 

To do this, you need to exit our web environment, submit the log and re-enter our web environment.

1. Click on the top-right Settings gear
2. Long-click, again, on the Settings gear until you see Exit Applicaiton
3. Click on Exit Application
4. Go to Settings in the bottom-right
5. Tap More
6. Tap Log
7. Tap the Share icon in the top-right corner
8. Let our support team know you sent the logs by submitting a request. Please note the network, show, and episode you were having issues with.