Help Center

Frequently Asked Questions

• Access

  • What is NBCUView?
  • How can I access NBCUView?
  • Who can access it?
  • How do I log out of NBCUView?

• Playback

  • My video is buffering a lot, is there anything I can do?
  • Where can I use NBCUView?
  • Can I download the app or access the site from my iPhone or Android device?
  • Is there a quick way to find a particular title?
  • Which browsers can I use to watch on my Mac or PC?
  • What is My Favorites?
  • Can I watch videos when I’m not connected to the Internet?
  • How do I download episodes?
  • How do I keep track of my downloaded episodes on the iPad?
  • Why is downloading taking such a long time?
  • Why aren’t all full episodes available?
  • Will you be adding new episodes?
  • Can I resume playing an episode were I left off?
  • The audio plays, but the video is black, the video is slow to load, or the display looks fuzzy.
  • There’s no sound on my iPad.
  • It seems the app is running slow. What should I do?

• More information

  • ★ How can I get additional support?
  • Is there a User Guide?
  • Where can I learn more about NBCUniversal titles?
  • How can I unsubscribe from NBCUView newletters?
  • How can I find out more information about NBCUView?